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Company Values

Vizija

Vision

Deliver sustainable and profitable growth by connecting everyone in Croatia to the opportunities of digitization enabling people to improve their lives.

Guiding principles

  • • Delight our customers
  • • Get things done
  • • Act with respect & integrity
  • • Team together team apart
  • • I am T - count on me
  • • Stay curios & Grow
Vodeća načela

The system of values that we want to promote in HT is defined by the Guiding Principles of the Company. The Principles provide guidelines that we need to follow in our daily work, that promote ethical behavior, mutual respect, team work, accomplishment of the best results possible in a more simple manner, open expression of opinions, assumption of responsibility and creation of an environment that encourages, recognizes and appreciates exceptional results.


By promoting the common standards of behavior equally towards our customers and our coworkers, we create a working atmosphere that is a pleasure to work in and contribute to the overall business success of the Company. We are all responsible for the promotion of the values and the values are alive to the extent we, Company employees, are living them. We accept the Principles, not as a set of rules that we must obey, but as values that motivate, inspire and fill us with a positive energy. They drive us to achieve the top results, each person in his/her work, in our teams and all together – as a company.

Kodeks ponašanja

Code of Conduct

The image of a company and the value of its brand depend not only on the quality of its products and services, but also on the behavior of its employees towards customers, with clear standards of business conduct based on high ethical principles.

By introducing the Code of Conduct, HT sets clear standards for its business conduct, which, along with good economic results, is based on high ethical principles.

The Code of Conduct in HT was adopted by the Board on May 9, 2006, accepting the initiative to implement the Code in all members of the Deutsche Telekom Group. Due to changes in the business environment, the Code is regularly revised to reflect the current situation.

The Code contains general formulations that have long-term validity, and at the same time it is a "living document" that combines values and policies of the Group with maximum transparency. The Code of Conduct is a guideline on how to behave in a legally acceptable manner, with a high level of integrity in daily work.

Code of Conduct is aimed at ensuring simple and transparent framework for professional behaviour and clear guidelines for conduct in all possible business-life situations, for all workers, managing persons and related parties.

Download Code of Conduct (PDF)

HT Group Compliance Program

On the occasion of International Anti-Corruption Day, a reminder that integrity is not a one-time initiative but a daily commitment, we have published the updated HT Group Compliance Program.

This comprehensive document provides a consolidated overview of the entire compliance management system in one place. The Program sets out clear guidelines on responsibilities, as well as mechanisms for the prevention, detection, and response to compliance risks, and serves as a reference document for all employees. Its purpose is to provide a concrete, clear, and unified framework for ethical business conduct and risk management.

In the fight against corruption, every employee plays a vital role. Ethics is not the task of a single organizational unit, but the responsibility of all of us – in every task, every decision, and every interaction with colleagues, partners, and customers.

HT Group Compliance Program

Inform us about the irregularities

Each employee, business partner, shareholder or beneficiary, may report a violation of the Code of Conduct and other business irregularities, such as fraud or irregularities in business. HT guarantees full confidentiality of the proceedings.

If you have information about illegal or unethical conduct of a HT employee or a partner, file a complaint through our channel. Alerts are strictly confidential.

Mail
Hrvatski Telekom d.d. (Odsjek za usklađenost poslovanja)
Etička linija
Radnička cesta 21, 10000 Zagreb

Phone
0800 9823 (work day from 9 to 15 h)

FAX
+385 7 5802 472

E-mail
eticka.linija@t.ht.hr,

To report irregularities based on Law on the Protection of Whistleblowers, please contact the email address: povjerljiva.osoba@t.ht.hr.

Trustworthy person: Darko Šutić, +385 99 3366 013

In addition to local channels, you can also report irregularities through the DT Group's TellMe portal, in the following ways:

  • mail: tell-me@telekom.de
  • anonymous whistleblower system (BKMS): Anonymous online form
  • phone: +8000 3824 835
  • by Post: Deutsche Telekom AG, Whistleblower Portal TellMe , Friedrich-Ebert-Allee 140, D-53113 Bonn

The purpose of these channels is reporting violations of legal provisions, as well as internal company regulations, including violations of human rights or risks to the environment, as well as violations of rights within our global supply chain.

You can also find DT's channels for reporting irregularities on Deutsche Telekom Whistleblower portal..



Digital Services Act (DSA)

The Digital Services Act (DSA) is a regulation of the European Union designed to modernise and enhance the legal framework for digital services.

Hrvatski Telekom d.d. is a provider of intermediary services within the meaning of the provisions of the Digital Services Act.

The responsible and diligent conduct of intermediary service providers is essential for a safe, predictable, and trustworthy online environment, and to ensure that Union citizens and other individuals can exercise their fundamental rights guaranteed by the Charter of Fundamental Rights of the European Union—particularly the freedom of expression and information, the freedom to conduct a business, the right to non-discrimination, and the achievement of a high level of consumer protection.

Hrvatski Telekom is fully committed to achieving the objectives set out in the Digital Services Act.

Single point of contact for electronic communication with Member State authorities, the European Commission and the European Board for Digital Services: e-mail address: DSA@t.ht.hr

Reporting illegal content

If you come across any content hosted on our servers that you believe to be illegal, please notify us immediately. We take such matters seriously and will investigate them without delay. We appreciate your help in maintaining a safe and compliant environment. Thank you!

The term "illegal content" includes information relating to unlawful content, products, services, and activities, such as illegal hate speech or terrorist content, as well as unlawful discriminatory material. Illustrative examples include the sharing of images depicting child sexual abuse, the unlawful sharing of private images without consent, online stalking, the sale of non-compliant or counterfeit products, the sale of products or provision of services in violation of consumer protection law, unauthorised use of copyrighted material, unlawful offering of accommodation services, or illegal sale of live animals.

Send the report

 

 

 

Reporting Terrorist Content

As a hosting service provider, Hrvatski Telekom d.d. takes measures to combat the dissemination of terrorist content online, in accordance with Regulation (EU) 2021/784 on addressing the dissemination of terrorist content online.

Report suspicious content to: neprikladan.sadrzaj@t.ht.hr

Official languages of communication: Croatian, English

BKMS
Business keeper monitoring system

Business Keeper Monitoring System is almost identical to the SAD! system, with a difference that submitted notifications are handled by Deutsche Telekom Group employees in Bonn.

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Compliance for HT Group partners/suppliers

HT Group, as part of DT Group, emphasizes the importance of compliance with laws and internal regulations in its daily work. Legal and ethical behavior is essential for building the trust of customers and business partners. HT Group expects suppliers in global supply chains to respect human rights, working conditions, health, safety and environmental standards. Suppliers are expected to accept the HT Group Supplier Code of Conduct to ensure responsible business. By participating in our trainings, you can better understand compliance and corruption prevention and apply the acquired knowledge in your daily work.

HT Group Supplier Code od Conduct
Education

Code of Human Right of HT

Code of Human Right of HT, as well as of Deutsche Telekom Group, directs towards responsible behavior, emphasizing the importance of human rights and environmental protection. It is applied globally, reflecting legal and regulatory changes and the demands of investors and customers. The Code obliges the company and its employees to respect and promote human rights and care for the environment, as well as to consistently direct corporate processes towards sustainability. It complies with new legal requirements, such as the German "Supply Chain Act - LkSG" and the upcoming European directive on human rights and environmental due diligence. The Code is available to the public and is the basis for all business activities, applying equally to employees, suppliers and business partners. It includes principles that are detailed in internal policies, procedural instructions and processes, thus forming the framework of the Group's activities in promoting human rights and protecting the environment.

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Digital ethics

As one of the leading European companies in the field of information and communication technology, the HT Group has decided to respect digital ethics while developing artificial intelligence (AI). This means we abide by a number of rules about how we interact with digital technologies. HT Group believes in the huge potential of AI and we are convinced that this potential can be achieved only if AI is developed and implemented in accordance with laws, values and ethical guidelines. We invite you to take a moment and complete our eLearning education about digital ethics , because this is an opportunity to learn more about digital ethics and get acquainted with our digital ethics guidelines on AI as well as the way in which the HT Group wants to contribute to digital responsibility and participate in the further development of AI. Introducing new risk in compliance risk assessment more.

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Prijava nezakonitog sadržaja / Notice of illegal content